IPO-Pakistan Launches New Complaint Management System

The Intellectual Property Organization of Pakistan (IPO-Pakistan) inaugurated the Intellectual Property Rights Enforcement Complaint Management System (IPRE-CMS) on Friday, aimed at combating piracy and counterfeiting while facilitating the business, innovation, and creative communities. Chairman of IPO-Pakistan, Ambassador (retd) Farukh Amil, along with Director General Nauman Aslam, formally launched the system at the IPO Regional Office in Lahore. Speaking to the media, Chairman IPO said that the online complaint management system would not only save time, energy, and resources for the complainants but also enable them to track and trace their applications. He stated that the initiative reflects the government’s vision for digitalization and ease of doing business. Director General Nauman Aslam emphasized that IPO-Pakistan is committed to protecting, registering, and enforcing intellectual property rights through the digitalization of its systems, ensuring that innovators and creators receive real economic benefits from their efforts. The IPRE-CMS will allow applicants to file complaints from anywhere, reducing the need for physical visits to IPO offices. The digital filing process will minimize processing time, lower costs, and provide applicants with secure online accounts, calendars of important dates, progress tracking, and timely notifications. Chairman IPO further noted that, in the digital age, the system will empower micro, small, and medium enterprises (MSMEs) and enhance business confidence for both local and foreign investors.