PTA Announces Strict Rules to Prevent Extra Charges by Telecom Operators

Pakistan Telecommunication Authority (PTA) has finalized the draft of new tariff regulations aimed at curbing hidden charges and ensuring transparency in mobile service pricing. The regulations were developed following detailed internal and external consultations with stakeholders, and are currently in the final approval stage, to be officially notified soon. The new regulatory framework introduces significant reforms to protect consumer interests and prevent unexpected billing. Measures include mandatory prior notification to users before any change in tariffs and a ban on automatic renewal of packages, bundles, and offers without customer consent. These steps are intended to minimize bill shocks and enhance user control over telecom spending. According to PTA, all mobile operators will be required to publish updated tariffs on their official websites, allowing consumers to easily verify pricing information. Where applicable, any proposed tariff hike will need prior approval from PTA, especially in cases involving operators with significant market power, ensuring greater regulatory oversight. According to the authority, it maintains a state-of-the-art complaint management system to handle billing-related consumer grievances and regularly reviews all operator packages and offers against their advertised rates. This monitoring mechanism is central to ensuring compliance with tariff rules and promoting fair business practices in the telecom sector.